FAQ

What is My Orders?

We've made it easy for you to view and update your account and orders any time through "My Orders” after you sign in to your account. With "My Orders" on www.omspiritualshop.com or in app you can

Manage/edit all your personal data like address, phone numbers etc
Track the status of your orders
See your Wishlist, share your wishlist
Create Customer Care tickets for your orders and other queries

How do I know my order has been confirmed?

Once your payment has been successfully made, your order is processed immediately. An email notification will send for your order, to the email address associated with your www.omspiritualshop.com website/app account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.

Is it possible to order a product that is 'Out of Stock'?

Yes, the item which you had added to your wish list at a point of time may not be in stock now, such cases you can sent an email to omshop.otc@gmail.com Our customer support team will reply you as soon as possible. Payment for such orders also has to be paid in advance.

Shopping and Payment

Is it necessary to sign up and have an account to shop?

Yes, it is mandatory to have an account on our www.omspiritualshop.com to shop and purchase items, it helps us to understand your needs better and improvise out website to become more user friendly and make ourselves always to be at your service. You can shop by providing just your email ID, phone number.

How do I make a payment for an Order at Om Spiritual Shop? www.omspiritualshop.com?

www.omspiritualshop.com offers multiple methods to make payments for your order: Credit Card, Debit Card, Net Banking, Bank Transfer and Cash on Delivery, Paytm All Credit/Debit card details remain confidential and private. Om Spiritual Shop and our trusted payment gateways use SSL encryption technology to protect your card information.

What is Cash on Delivery? Deactivated Currently.

Cash-on-Delivery (COD) is an alternate method of purchasing from us. In the COD payment terms or COD service, you pay at the time of the actual delivery, rather than paying in advance. Please note that the courier person will give you the parcel only after he receives the cash payment. You cannot open the parcel before payment. In case of any concerns after opening the parcel, you can contact us on omshop.otc@gmail.com. THIS OPTIONS REMAINS UNDER DEACTIVATION CURRENTLY

How do I pay using a Credit/Debit card and is it safe?

We accept all VISA, MasterCard both Indian and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.

All Credit/Debit card details remain confidential and private. www.omspiritualshop.com and our trusted payment gateways use SSL encryption technology to protect your card information.

I am asked by Courier Company to pay Octroi. What should I do?

There are certain taxes levied for inland transhipment too, which are named under different terms for different cities, For Ex: Octroi in North India, Any such taxes applicable will be payable by the customer. Please pay such applicable tax(s) to the courier company if requested. We do not collect such taxes while collecting payment your order and its shipment..

Why should I pay Duties and Taxes for export order?

Duties and taxes are applicable on every order sent outside the country and they depend on the product ordered and the destination of delivery. They are calculated by the destination country and are to be borne and paid by the You/Consumer/Buyer/Consignee.

Order Status

How do I check the current status of my orders?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with www.omspiritualshop.com. To check the status of your pending orders, click on the “Sign In” link in the top right of any page on our store and Sign In to your account. This will take you to your My Orders page, to view the status of all orders.

To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.

What do the different order status mean?

Processing: We have received authorization from the payment gateway and are processing your order.
Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.
Complete: Your order has been delivered at your specified delivery location.
Cancelled: The order was cancelled.

When and how can I cancel an order?

Yes Cancellations are accepted and there are certain limitations for the same. Click here to see more details about Cancelations & Refund

Packaging, Shipping and Delivery

How are items packaged?

All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap.

What is the estimated delivery time?

The estimated time of delivery depends and vary based on the product and destination chosen for delivery. Normal stated time is 5 to 10 working days for any product

How will the delivery be done?

We process all deliveries through reputed courier companies like DTDC, Professional courier, DHL and FedEx.
If there is no courier service available in your area, then you area will be listed in postal zone, so we will dispatch through postal service. For postal dispatches, the delivery time is 5 to 10 days for Domestic and this detail is not stated at the product pages.

How can I track the delivery of my order?

All Orders placed with www.omspiritualshop.com are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order.

Cancellations & Returns

How do I get a defective item, ordered on www.omspiritualshop.com, replaced?

We at www.omspiritualshop.com, have a mechanism to check each and every product ready for shipment at 2 points, procurement and packing. So it has been a rare case in our records that a defective has got shipped. Each and every product is checked based on their attribute and usage and then processed for packing, so that you can buy our products at ease and without stress. But, again as an option to make Customer to be at ease, we have options to notify us of any problems, damages or defects within 2 days from the date of receipt of the product, and we will try to resolve your refund request. In case of damaged products, please send us a photo of the damaged product within 48 hours of receipt of the product. Click here to See more details about our returns and refund policies

Contact Us

Couldn't find the information you needed? Please contact us at omshop.otc@gmail.com or Whatsapp +91 80159 46707